LFN Salon Policy
Due to limited space in our salon suite, NO GUEST, including children, aren’t allowed unless being serviced.
Guest
While we do not offer refunds, our commitment to customer satisfaction is paramount. Should you encounter any concerns with our services, please bring them to our attention. We are dedicated to addressing and resolving any issues to your satisfaction.
Refund Policy
When booking, be sure to select all the services you want at the time of your appointment, we may not be able to accommodate last-minute add on services at your appointment time.
Appointment Scheduling
A non-refundable deposit is required for all services, the deposit amount is based on the service you booked. Deposits will be applied to your services. Deposits may be transferred 1 time only if done correctly according to the rescheduling policy, if you need to reschedule for a second time another deposit is required
Deposits
Card Payments (3% fee)
Cash App
Cash accepted (we DO NOT provide change).
Payment Methods
A courtesy text or call should be at least 10-15 minutes before your scheduled appointment if you know you’re going to be late. If you are more than 15 minutes late for your appointment it will be cancelled, and you forfeit your deposit. In the event of a cancellation due to being late, a non-refundable 50% service fees must be paid at the time of scheduling any future appointments, NO EXCEPTIONS.
Late Policy
To reschedule an appointment, it must be done 24 hours prior to your scheduled appointment. You’re allowed to reschedule only 1 time with the same deposit if done properly 24 hours prior to your appointment. Rescheduling after the 24 hours window, you forfeit your deposit and a non-refundable 50% service fees must be paid at the time of scheduling any future appointments, NO EXCEPTIONS.
Reschedule Policy
Cancellations and no shows will result in losing your deposit. After 2 cancellations or 1 no shows or a combination of either the client is required to pay the full price for services at the time of booking, the service fee(s) are non-refundable and cannot be transferred meaning the appointment cannot be rescheduled.
Cancellation/ No Show Policy
We ask that all cell phones and devices be turned on vibrate or on silent in the salon. As a courtesy to others, when using your cell phones, computers, iPad, or tablets you must use airpods/beats so that we can’t hear anything coming from your devices.
If you are receiving LASH SERVICES, we ask that you do not open your eyes to check devices until your services have been completed, this is for your safety being that the lash artists are using tweezers, adhesive and other items near the eye area.
Cell Phone Policy
Arrive at your appointment with makeup-free face, failure to do so will result in an additional charge for a deep cleanse of the eyes and surrounding areas. New client should arrive 10 minutes prior to your scheduled appointment to fill out the necessary paperwork and for a brief lash consultation.
Lash Clients
Requires that you have at least 40% of your lash extension still attached to your natural lashes per eye. If you have less than 40% attached, you’ll need to book a full set.
- 2 Week Fill (8 – 14 days) at least 50% of your lash extensions still attached per eye.
- 3 Week Fill (15 – 21 days) at least 40% of your lash extensions still attached per eye.
- 4 Weeks or more, a full set is required.
Lash Fill
You’re required to report any lash issues within the first 3 days from the initial date of service and must return within 5 days from the initial date of service and we’ll correct any issues at no cost. Failure to report an issue within 72 hours forfeits the Lash Guarantee.
72 Hour Lash Guarentee
New and Transfer Loc’d Hair Clients
Consultations are required for all Loc installations and transferring clients with Locs. Clients are required to arrive at their consultation with thoroughly cleaned hair unless you booked shampoo services: if loose natural, hair must be detangled and in its natural form, no hair straightening or products of any kind on your hair.
Consultation
Locs must be shampooed within 24 hours of your scheduled appointment or add this service when booking an appointment. Overdue Maintenance – To maintain the integrity of your locs Sisterlocks®/Microlocs, a retighten is recommended every 4-6 weeks and retwist for Traditional Locs every 6-8 weeks based on what you and your stylist agreed upon. Any appointments over our agreed-upon maintenance schedule will result in an additional fee per week that you’re overdue.
Re-tightening/Retwist Policy
Clients should arrive with shampooed, detangled, product free and stretched hair or when booking add-on shampoo services. Hair is only provided for Knotless and Box Braids in the colors: 1, 1B, 2, 4. If you need other colors or a different type of braiding or crochet hair, the client is responsible for supplying the hair. In the event the client is supplying the hair it must be delivered to the stylist at least 48 hours prior to your scheduled appointment. Consult with your stylist on the brand of hair preferred.